• Manager, Membership Account Services

    Job ID
    2019-1275
    Job Category
    Sales
    Location
    US-NY-New York
  • Overview

    Practising Law Institute (“PLI”) is searching for a customer oriented professional to fill the role of Manager, Membership Account Services.  

     

    Join PLI as Manager, Membership Account Services and  represent the industry leader in legal training while managing a territory with an existing book of business of over $2MM, retaining accounts and growing revenue. 

     

    The successful candidate will have the ability to develop trust, demonstrate their credibility with all account stakeholders through their knowledge of PLI products and services and acquired knowledge of the legal industry. This is an exciting opportunity for someone who is passionate about building relationships that will result successful renewal rates.

     

    KEY RESPONSIBILITIES

    • Develop and execute specific action plans to retain and grow existing business within the assigned territory.
    • Successfully renew, cross-sell and up-sell across existing client base to achieve and exceed targets. 
    • Exercise solid territory account management skills to ensure all customers receive frequent attention and support. Prioritize all incoming client requests and provides timely responses.
    • Provide product training and demonstrations through customer visits and online.
    • Acquire knowledge within specialized areas in order to effectively understand the overall needs of the customer.
    • Building relationships with law firm partners, professional development directors and practice leaders, general counsel, and in house attorneys.
    • Work with multiple departments at PLI to identify new opportunities and ways to penetrate the market.
    • Exhibit a deep knowledge of PLI Products, as well as the legal profession.
    • Other duties, as assigned.

     

    QUALIFICATIONS AND REQUIREMENTS

    • Bachelor’s Degree is required.
    • Previous legal services experience or a J.D. a plus.
    • 3 - 5 years’ of relevant account management, relationship management and/or customer relations experience essential.
    • Proven ability to develop and secure relationships at all levels within a customer organization.
    • Exudes superior business acumen, poise and executive presence. Highly articulate.
    • Deadline-driven with excellent time management and organizational skills.
    • Strong computer skills including knowledge of Salesforce and Microsoft Office.
    • Self-motivated and proactive.
    • Ability to work effectively both independently and as part of a team.
    • Relishes on-going, self-initiated learning; assimilates new information quickly; welcomes feedback and applies knowledge to practical use on the job.

     

    PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

    • Medical, dental and vision plans for employees and their families
    • Generous employer contribution to employee retirement savings account
    • Ample paid time off and holidays, summer Fridays
    • Career development opportunities and work-life balance initiatives

    • Access to LinkedIn Learning for professional and personal development

     

    About PLI

     

    Practising Law Institute (“PLI”) is a nonprofit learning organization dedicated to keeping attorneys and professionals at the forefront of knowledge and expertise, as well as preparing them to fulfill their pro bono responsibilities.

     

    Chartered by the Regents of the University of the State of New York, PLI was founded in 1933 by Harold P. Seligson. The organization provides the highest quality, accredited, continuing legal and professional education programs in a variety of formats. PLI publishes a comprehensive library of Treatises, Course Handbooks, Answer Books and Journals also available through the PLI PLUS online platform. The essence of PLI’s mission is a commitment to the pro bono community by offering access to pro bono programs each year.

    EEO Statement

    PLI is an equal opportunity employer and does not discriminate against any candidate based on age, race, color, religion, sex, sexual orientation, creed, national origin, marital status, disability, citizenship or veteran status.

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